Experience the Difference of a Diamond Edge℠ Certified International Truck™ Dealer

Our select network of high-performance service departments has pledged their allegiance to the customer experience. This means more uptime for your business and better value for your truck repairs and maintenance.


What are Diamond Edge℠ Certified Dealer Service Departments?
In our ongoing effort to drive uptime and unmatched service to our customers, International Truck, IC Bus and our dealer network worked together to introduce Diamond Edge Certification. When servicing a vehicle at an International Truck or IC Bus Diamond Edge Certified Dealership, customers experience faster service, immediate parts availability and a higher level of servicing expertise.
CUSTOMER BENEFITS
Faster turnaround Accelerated Service Lane Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle's arrival
All makes parts inventory Parts Availability Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory
Express diagnostics Accelerator Write-Up™ First-of-its-kind mobile application that expedites customers' service visits by streamlining the write-up and diagnostic process.
Knowledgeable technicians Trained Workforce Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.


Certification Process

To attain Diamond Edge certification dealers must pass rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road.

Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds.
Each diamond represents the dealers’ commitment to:

Continuous Improvement

Certified dealers are expected to develop long-term actions plans that result in better service and reduced dwell time for you.

Unparalled Expertise

Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.

Technology Adoption

Our top service departments commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process.

Maximum Uptime

We measure our dealerships against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average overall dwell time of less than 5 days for ALL vehicles serviced at this location.

Repair Velocity To be considered an elite International service department it takes a serious commitment. That’s why we measure how many warranty repairs are completed in 1 day or less. Faster repairs done right the first time, earn our dealers a diamond and our customers more uptime.

Our goal is to maximize customers’ uptime and provide a best-in-class customer experience.


Diamond Edge Dealer Spotlight: 
McCandless International Trucks — North Las Vegas, Nevada
McCandless Team
L to R: Mike McCandless - General Manager, Garrett Saye — Asst. Service Manager, Charlie Ford — Service Manager, Chris McCandless — President

Everybody Wins

McCandless International Trucks has been in business for 50 years and is the largest, all-inclusive commercial truck dealership in Southern Nevada. Achieving Diamond Edge status has allowed them to make multiple improvements resulting in enhanced customer uptime and superior service experience. .

A dedicated technician is available in their triage lane to allow for quick diagnostics, repairs and service completion in one day or less. Their stream-lined parts delivery service allows technicians to order parts from any computer located on the service shop floor, saving time and creating efficiency. These are just a few of the examples McCandless International Trucks has put in place to make their services work better for you.

Together with International Truck, McCandless International Trucks has been able to increase their bottom line, reduce expenses, improve their facilities and invest heavily in the best technicians to service your vehicles. This has resulted in measurable customer satisfaction and solid customer loyalty.


 

There's Power in Numbers
With over 700 locations, International® Truck has the largest dealer network supported by factory certified technicians to service and maintain your truck no matter where the road takes you. Find a Diamond Edge certified dealer now.

There's Power in Numbers
With over 700 locations, International® Truck has the largest dealer network supported by factory certified technicians to service and maintain your truck no matter where the road takes you. Find a Diamond Edge certified dealer now.
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